Privacy Policy

Privacy Policy

Last updated: 9 July 2026

Since Crafts ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, or interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information including:

  • Name
  • Billing and shipping address
  • Postal address
  • Email address
  • Phone number
  • Payment information (processed securely through our payment providers)
  • Order history
  • Communication with our customer support
  • IP address, browser type, and device information
  • Website usage data through cookies and analytics

How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Deliver products and services
  • Provide customer support
  • Respond to enquiries
  • Send order confirmations and shipping updates
  • Improve our website and customer experience
  • Prevent fraud and maintain website security
  • Meet our legal and regulatory obligations

If you subscribe to our newsletter or marketing communications, we may send you promotional emails. You can unsubscribe at any time using the link provided in those emails.

Payment Information

Payments are processed securely through trusted third-party payment providers. Since Crafts does not store your full credit or debit card details.

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Improve website functionality
  • Analyse website traffic
  • Measure marketing performance

Most web browsers allow you to manage or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

Sharing Your Information

We only share your personal information when necessary to operate our business, including with:

  • Shipping and delivery providers
  • Payment processors
  • Website hosting and e-commerce platforms
  • Analytics and marketing service providers
  • Government authorities where required by law

We do not sell or rent your personal information to third parties.

Data Security

We take reasonable steps to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Access and Correction

You may request access to the personal information we hold about you or ask us to correct inaccurate information.

To make a request, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

Shopify

Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data may be stored through Shopify's data storage, databases, and the general Shopify application. Shopify stores your data on a secure server behind a firewall.

For more information on how Shopify handles your data, please visit Shopify's Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Since Crafts
Email: SinceCrafts@gmail.com

Postal Address:
PO Box 605
Pakenham VIC 3810
Australia

This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.