Contact Us

Contact Us

Postal Address

Since Crafts
PO Box 605
Pakenham VIC 3810
Australia

Please note: This is a mailing address only and is not a retail store or customer pickup location. If you need assistance, please contact us by email before sending any returns or correspondence.

We're here to help.

Whether you have a question about a product, need assistance with an order, or would like to discuss a custom project, we'd love to hear from you.

Customer Support

For all enquiries, please contact us by email.

Email: SinceCrafts@gmail.com

We aim to respond to all enquiries within 1–2 business days.

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (AEST/AEDT)

Messages received outside business hours will be answered as soon as possible on the next business day.

Order Support

Please include your order number in your email if your enquiry relates to an existing order. This helps us assist you more quickly.

We can help with:

  • Order status and tracking
  • Product questions
  • Returns and warranty enquiries
  • Shipping information
  • Custom orders
  • Bulk or wholesale enquiries

Custom Projects

Looking for something unique?

We welcome enquiries for custom-made products, including:

  • Wooden pendant light shades
  • Personalised gifts
  • Name plaques
  • Keychains and tags
  • Small business branding products
  • Laser engraving and custom fabrication

If you have an idea, we'd be happy to discuss it.

Stay Connected

Follow Since Crafts on social media to see new product releases, behind-the-scenes craftsmanship, and special offers.

Our Commitment

At Since Crafts, every product is designed and crafted with care. We value quality, honest communication, and excellent customer service, and we're committed to ensuring every customer has a positive experience.

Thank you for supporting Australian handmade craftsmanship.

Since Crafts
Email: SinceCrafts@gmail.com
Handcrafted with precision. Made to last.